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Returns and Exchanges

We always hope that you would love all your Superi purchases, but if for any reason you are unhappy with your purchase, we will be happy to offer you a refund by simply mailing off your return within 30 days of receiving your item. Exchanges can also be made however they can only be for a different size or color of the same style only.

NO RMA is required:

PLEASE SEND RETURNS/EXCHANGES WITHIN 30 DAYS OF RECEIVING ITEM TO:

Superi
Returns Department
505 Banbury ave
Elburn, IL 60119
USA

Returns & Exchanges

Please Include the INVOICE SHEET that came with your order and note the instructions below

Returns/Exchanges can only be made within 30 days from the date of receipt of your item. NO EXCEPTIONS. Please mail to the Return Address that is on the attached label of the invoice.

The customer is responsible for any return shipping costs and for obtaining tracking information as Superi Apparel is not responsible for any lost/missing returns. Exchanges can only be made for a different size or color of the same style only.

Once we receive your returned item, we will refund you the purchased amount and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business day for the refund to be reflected in your account or your exchange to be sent out. We don't refund original shipping charges.

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  • A 20% restocking fee will be applied to any returns allowed over 30 days.

  • All Superi Apparel items must be returned unworn and unwashed. Any damaged items that have signs of wear or do not conform with Superi Apparel's return policy will be declined and the item will be shipped back at the customer’s expense.

  • Superi Apparel guarantees its clothing to be free from manufacturing defect for the first 30 days as long as you follow our care instructions.

  • If you believe you have received a defective product, prior to returning the item, please Email us with an image of the defect and your order number for our production team to review.

  • By placing an order with Superi Apparel, the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.

  • Once orders are placed they cannot be cancelled, however returns can still be made.

  • Please note - sale items may be returned or exchanged for different size of same style and color only.

Returns & Exchanges: Store Policies
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